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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cody Baker

July 25, 2025

5  out of  5
rating by Cody Baker
"A pleasure working with her! She found things that needed to be changed and gave me time to process and ask and questions if needed. I would highly recommend her assistance!"
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Megan Mason

July 23, 2025

5  out of  5
rating by Megan Mason
"Marcey was extremely kind and easy to work with! She communicated the policies well and I am very thankful that I switched!"
We responded:
"Thank you for your kind words! We’re so happy to hear that the process was smooth and that you felt well informed every step of the way. We appreciate your trust in making the switch and look forward to continuing to support you! - Lisa"
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Erika Frye

July 22, 2025

5  out of  5
rating by Erika Frye
"Saved me way more money than I was expecting! Made it easy to switch after all these years. Thankful and blessed with a wonderful agent! Madelyn did an amazing job! Highly recommend! ❤️"
We responded:
"Thank you so much for your heartfelt review! I'm delighted to hear we saved you more than you expected and made the switching process easy after all these years. It’s wonderful to know you felt supported throughout—your recommendation means a lot to us! We're grateful for the opportunity to assist you. ❤️ - Lisa"
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D M

July 22, 2025

5  out of  5
rating by D M
"Very responsive! They’ve always answered the phone when I’ve called and taken action/answered questions right away."
We responded:
"Thank you for your wonderful feedback! I'm glad to hear that my team has been responsive and helpful whenever you’ve reached out. Providing prompt and effective support is our top priority, and we appreciate your trust. Looking forward to assisting you again! - Lisa"
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Devin Durm

July 22, 2025

5  out of  5
rating by Devin Durm
"Great service. Incredible help!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team was able to provide the help you needed. We look forward to serving you again! - Lisa"
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Leslie Robinson

July 17, 2025

5  out of  5
rating by Leslie Robinson
"Jenell was very helpful, providing thorough explanations about the various insurance options available to me."
We responded:
"Thank you for your feedback! I'm glad to hear you found our service helpful. If you ever need anything else, feel free to reach out! - Lisa "
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Susan Shangold

July 14, 2025

5  out of  5
rating by Susan Shangold
"Madelyn was a pleasure to work with. She made the process of getting renter's insurance quick and easy. She was responsive, knowledgeable and answered all of my questions. Highly recommend."
We responded:
"Thank you for sharing your positive experience! I'm delighted to hear that the process was quick and easy, and that you felt supported throughout. Providing responsive and knowledgeable service is very important to us, and we appreciate your recommendation! - Lisa"
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Deanna Schmit

July 14, 2025

5  out of  5
rating by Deanna Schmit
"My daughter is moving to Indiana and Jennifer was very helpful and patient explaining all my insurance options. The rates she found us are better than we currently have. I highly recommend them."
We responded:
"Thank you for sharing your experience! I'm glad to hear that the insurance options and rates provided were helpful as your daughter prepares for her move. It's great to know that patience and clear explanations made the process easier for you. We truly appreciate your recommendation and are here to assist whenever you need! - Lisa "
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Montrey Freeman

July 14, 2025

5  out of  5
rating by Montrey Freeman
"Fantastic support! This is a great team to work with. They always take the time to explain things and find the best options."
We responded:
"Thank you for your fantastic feedback! I'm thrilled to hear that my team took the time to explain everything clearly and helped you find the best options. Providing supportive and personalized service is our priority, and we’re glad it made a difference for you. We appreciate your kind words and look forward to continuing to assist you! - Lisa"
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Cathy Brown

July 14, 2025

5  out of  5
rating by Cathy Brown
"It's good to be able to phone and actually speak to a local person! Jennell is wonderful and always very helpful! She walked me through all my policies and we found some things that I needed to change. Very patient with all my questions!"
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that speaking with our team made a positive difference and that you felt supported throughout the process. It's great that you were able to review your policies and make necessary updates. We appreciate your trust and are always here to help with any questions you may have! - Lisa"
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Gabriel Arvin

July 9, 2025

5  out of  5
rating by Gabriel Arvin
"Replied quick and helped me set up my insurance while also walking me through what everything ment. Would recommend again!"
We responded:
"Thank you for your kind words! I'm happy to hear that the process was quick and that you felt supported every step of the way. Your recommendation means a lot to us, and we're here whenever you need assistance in the future! - Lisa "
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Tammy Neill

July 9, 2025

5  out of  5
rating by Tammy Neill
"Had a letter from State Farm that they sent a check out in June 2024. Called the stopped payment on the check my never received and should get a new check or just deposit in our account. Brooke was very helpful and very well versed. I also spoke with another lady and she got me right through to Brooke. Thank you State Farm in Bloomfield Indiana. Tammy"
We responded:
"Thank you for sharing your experience! We're glad to hear that our team was able to assist you promptly and efficiently with your payment concerns. Providing knowledgeable and helpful service is our top priority, and it's great to know you felt well supported throughout the process. We appreciate your trust and look forward to continuing to serve you! - Lisa"
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Kathy Perkins

July 7, 2025

5  out of  5
rating by Kathy Perkins
"Excellent service, as always. We have had nothing but great experiences with our State Farm agents. It’s a joy to work with them. Jennifer helped us with a simple question, then gave an inexpensive suggestion that will potentially save our home if a disaster comes. I highly recommend Lisa Allen’s office."
We responded:
"Thank you so much for your kind words! I'm delighted to hear that my team was able to provide you with valuable advice regarding your home insurance. Ensuring that our customers have the proper coverage and a clear understanding of the risks involved in homeownership is our top priority. We're committed to helping you feel confident and secure in your decisions. We truly appreciate your recommendation! - Lisa "
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Andrew Harrison

July 2, 2025

5  out of  5
rating by Andrew Harrison
"Jennifer very polite and helpful with our switch of agents from one county to another,, updating our policies and switching over to paperless billing and auto payments. Lisa and the team have already been more helpful in a short time than our old agent in Plainfield was in years! They actually answer their phones instead of going to voicemail and hoping for a response ! They are a great team and we are grateful we made the switch."
We responded:
"Thank you so much for your wonderful feedback! We're delighted to hear that our team has made your transition smooth and that you appreciate our responsiveness and support. Providing excellent service and making things easy for our customers is very important to us. I'm grateful you chose to make the switch and look forward to continuing to assist you with your insurance needs! - Lisa"
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Jeffrey Graves

June 28, 2025

5  out of  5
rating by Jeffrey Graves
"Just moved to town from out of state and needing to get new insurance. Madelyn was great getting us set up and was very pleased with pricing compared to other companies I had received quotes from."
We responded:
"Welcome to Indiana! I'm so glad my team members could get everything set up for you quickly, and that you found our prices so affordable. Please call, text or visit us in office, anytime! - Lisa "
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P. David Polly

June 25, 2025

5  out of  5
rating by P. David Polly
"Have been working with the Allen agency for nearly 20 years now, and get great help."
We responded:
"David, it's wonderful to hear from customers like you, that have been with the Allen agency family for multiple decades! People like you, are why we do what we do. You're happy to help you any day, anytime. - Lisa"
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H J

June 24, 2025

5  out of  5
rating by H J
"It doesn't matter the situation or circumstances. Whenever I call, with whatever I need. The staff @ Lisa Allen are Top Notch Experts @ what they do. They don't give up until the satisfaction of the customer is met. The last Agent on my case was Jennifer. She is extremely polite, very knowledgeable & thorough, handling my needs like a Pro."
We responded:
"Jason, this is so wonderful to hear! Thank you so much for your continued support of the Allen State Farm Insurance family! I'm glad my team is always able to take care of your insurance needs. - Lisa"
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Bryan Miller

June 19, 2025

5  out of  5
rating by Bryan Miller
"Jennifer was really helpful, and did a great job explaining and answering my quesions. She was kind and very professional."
We responded:
"This is so wonderful to hear Bryan! I love to hear that my team is treating our customers as they deserve. I sincerely appreciate the feedback. You are welcome to contact us anytime! - Lisa"
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Tanya McDonald

June 18, 2025

5  out of  5
rating by Tanya McDonald
"Brooke was thorough and great customer service!"
We responded:
"It's wonderful to hear my team is doing so well! You're always welcome to reach out for anything. - Lisa"
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Tanya McDonald

June 18, 2025

5  out of  5
rating by Tanya McDonald
"Brooke was thorough and and offered great customer service!"
We responded:
"Thank you, Tanya, for taking the time to let us know how we did! It's so wonderful to hear that my team was thorough, and able to help you out! - Lisa"
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Spook Kook

June 17, 2025

5  out of  5
rating by Spook Kook
"Always really helpful and get back to me asap! I sent an email with an error in it and they called me to make sure everything was correct so I could tell them my mistake. Great customer service and always friendly!"
We responded:
"I'm so glad my team has consistently provided great, friendly customer service! Customers like you are why we do what we do! Feel free to contact us again, anytime. - Lisa "
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Juanita Thompson

June 13, 2025

5  out of  5
rating by Juanita Thompson
"Worked with this agency for years. Everyone is always polite and very helpful."
We responded:
"Thank you, Juanita, for the 5-star review. We appreciate working with you. And thank you for your continued loyalty to the Allen State Farm Team. - Lisa"
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Jon Callahan

June 11, 2025

5  out of  5
rating by Jon Callahan
"We would like to complement the efforts of account representative Jenell Lutes with the State Farm Insurance office of Lisa Allen in assisting us when we recently filed a claim as a result of damage to our home from a recent tornado in Bloomington. Jenell was attentive and took the time to provide informative answers to our questions and concerns and was a huge help in expediating the entire process during a very stressful time for us. We would also like to recognize State Farm Insurance for the swiftness in processing our claim which helped us immensely in returning our home to its previous condition. Based on our experience with Jenell, the State Farm Insurance office of Lisa Allen, and State Farm Insurance we wouldn’t hesitate to recommend them to anyone regarding their homeowners insurance needs. We are also long-time auto insurance holders with the same State Farm Office. Fortunately, we have never had to file a vehicle-related claim, but should the need arise, we are confident we would receive the same professional customer service attention afforded us with our recent homeowners claim. Kelly and Jon Callahan"
We responded:
"Thank you for your wonderful review! I'm thrilled to hear that my team was able to assist you during such a challenging time after the tornado. Your kind words about her attentiveness and the swift processing of your claim mean a lot to us. We truly appreciate your trust in our office for both your homeowners and auto insurance needs. If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for recommending us! - Lisa"
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WHEELING & ABLE

June 9, 2025

5  out of  5
rating by WHEELING & ABLE
"Jennifer at Lisa Allen's office was an absolute pleasure to work with. Had a quick question regarding a new vehicle and I was so pleased to talk to a real person and get a quick answer instead of having to "use the app." The fact that her personality only brightened the conversation made it even better. I couldn't be happier. Thanks Jennifer! ***UPDATE*** Made some policy changes and had the pleasure of speaking with Jennifer for over 30 min as I adjusted things. Great customer service is what creates loyal customers! Everything is switching to "apps" & "AI," KEEP THE PEOPLE! Lol 😉"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear about your positive experience with my team. We pride ourselves on providing personalized service, and it’s wonderful to know that they were able to assist you with your question so efficiently and with such a warm personality. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback! - Lisa"
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Haley Pennington

June 7, 2025

5  out of  5
rating by Haley Pennington
"Brooke provided excellent customer service! She was very thorough with the options offered to assist my mom with her auto insurance needs. She also was able to help her with getting renters insurance at a low rate which is something we had never considered before."
We responded:
"Haley, it is so wonderful to hear that my team was able to help you and your mom so well! I sincerely aim for all of our customers to be taken care of, with as much ease as possible. Feel free to drop by or reach out anytime! - Lisa"